Plant and Product FAQ
Will my houseplant look like the plant in the picture?
Yes! All Bloomscape plants are fully grown as pictured, however, each plant is unique so there will be variations in color, shape, etc. Your plant will arrive healthy and undamaged, pre-potted in the color of your choosing with a matching saucer.
My plant or pot arrived damaged, what do i do?
We’re so sorry your plant or pot was damaged during shipping. We guarantee the safe and healthy arrival of all our plants and will happily send you a replacement free of charge.
Please have your order number and a photo of your damaged plant ready, then let us know via the form below so we can ship a replacement for you as soon as possible.
What’s wrong with my plant? Help!
Don’t worry, we’re here to help you with all your plant questions or concerns! You can get in touch with our very own Plant Mom and her team of experts.
What material are your pots made of?
Ecopots are made from up to 80% recycled plastic—mostly harvested from the ocean—and stone dust which gives it a soft, matte finish. They are extremely durable, stylish, and highlight the natural beauty of the plants.
Simply put, this pot is the best option that meets our high standards for durability, the health of the plant, safety for your floor or surface, and aesthetics. We’ve spent a long time doing lots of research testing pots to come to this conclusion.
When will there be other pot colors available?
We currently have no plans of introducing any new pot colors in the near future. However, you can sign-up for our emails and be the first to hear about new products and plants!
Can I still get the terracotta pot instead?
Sorry, no. We do have an Ecopot in a similar color though!
What are the sizes of your pots?
We have 3 sizes of pots. The small pot (for our small plants) has a diameter of 6.3 inches and is 5 inches tall. The medium pot (for our medium plants) has a diameter of 8 inches and is 7 tall. The large pot (for our large and extra-large plants) has a diameter of 11.8 inches and is 10.25 inches tall.
Can I return or exchange the pot if I don’t like the color once I get it?
We currently only offer returns or exchanges on our care products and accessories.
Still have questions?
We’re here to help! Get in touch and we’ll get back to you as quickly as possible.