Shipping & Billing FAQ

This holiday season will be a little bit different, and we are prepared to go the extra mile to ensure that your plants and/or products get to you safely and as timely as possible.

Shipping FAQs

Due to COVID precautions and anticipated delays with our delivery partners, we expect to experience longer ship times as we get closer to gifting holidays this season. Most orders ship within 5-7 business days after being placed. In some instances, your order may ship sooner. Once your order leaves our greenhouse it takes an additional 3-5 days to arrive at your door. A shipping confirmation email will be sent to you when your item(s) ship from our greenhouse with tracking information. We will continue to keep our site updated with the most accurate shipping.

We do encourage you to order early, especially if you’re sending a gift. We firmly believe the gift of green is a well-received treat no matter what day you receive it! 

Plant orders may be held up to 7 business days due to inclement weather. If, however, the weather falls below an average of 20 degrees at the destination or on the shipping route for more than 7 business days, we will instead ship them 2-day air at our expense.

COVID-19 Response

Over the past few weeks, you have asked us questions around how we are handling our business in light of COVID-19. We hope this will help answer your questions and concerns.

First, we want to reinforce our commitment – to you, our team and our partners. And, while we are all adapting to these new circumstances, some things remain the same: our belief that plants are a great source of joy and connection, especially in times like these.

We know you are relying on Bloomscape to deliver healthy plants to your door. We also know that you care about the measures we are taking to protect and keep our team and extended community safe while we remain operational.

Our team members’ health and well-being is essential to us. Inside Bloomscape, we are planning and adapting as swiftly and appropriately as possible each day. Bloomscape team members have been working from home and avoiding travel since early March.

We have also worked with our partner greenhouses to ensure elevated sanitation procedures are in place to ensure everyone’s safety including: educational sessions and posting signage about safe behavior, separating work stations, staging break times, and providing sanitation materials. We are supporting some of them with supplies, including hand-wash stations and face masks.

Furthermore, through internal policies and the FFCRA (Families First Coronavirus Response Act), our vendor’s employees have access to paid sick leave as well as paid family leave. They also have expanded access to unemployment benefits, through the CARES Act, if they lose their jobs or are unable to work due to COVID.

We’re continuing to be in close communication with our vendors to understand how COVID-19 is impacting their operations, the steps they are making to continue to keep their employees safe and healthy, and opportunities for us to support these efforts. Ultimately, this will strengthen our mission and commitment to servicing you, our valued customers.

Due to these new measures and a high volume of orders, we are experiencing delays in our normal ship times. See the “When will my order arrive?” section below for details.

We appreciate your patience while we work to get your order to you as quickly and safely as possible.

Shipping Costs and Time

Orders $75 and over (after any discounts) ship free. All orders under $75 are subject to a flat $7 shipping fee.

When your order leaves our greenhouse you’ll be emailed your tracking number(s) and will be able to track your shipment at track.bloomscape.com.

Most plant orders ship via UPS. After your order leaves our greenhouse, to schedule your delivery or update your delivery instructions, you can sign up for UPS MyChoice.

Please try not to leave your plant outside in the winter months. If you live in a colder climate, we recommend signing up for UPS MyChoice to better manage when your new plant friend will arrive.

When will my order arrive?

We take great care in growing, packaging, and shipping your new plants so they’re ready to thrive in your home. This includes keeping them safe while they travel from the greenhouse to your doorstep.

Please Note: Due to the precautions we are taking in light of COVID-19 and an increased volume of orders, we are experiencing longer ship times than usual. Your order should ship within 5-7 business days after being placed.

The time it takes for your order to arrive once it has been shipped includes order preparation plus the transit time to your location. To estimate transit time, you can use this map:

UPS shipping zone map

Please note that most plants are sensitive to very cold temperatures. In the rare event that your order is delayed due to inclement weather, we’ll reach out and let you know.

When will my Edible Garden order ship?

All edible plants ship on Tuesdays and Wednesdays. Most Edible Plant orders placed on Tuesdays before 12 noon ET will ship the next day. If your order included other non-edible items, those items may ship sooner.

Please note that the following Edible Garden plants cannot ship to the below states per USDA regulations:

Chives – GA, ID, WA
Cocktail Collection – WY
Micro Tomato – NV, MT
Mint – WY
Tea Collection – WY

If your order is affected by these regulations, our team will reach out to you.

What are you doing to protect my plant in transit during the cold weather months?

Cold temperatures can often hinder the health of your plant in transit, so during the colder weather months, we will be augmenting our packaging with insulation. We do everything we can to protect your plant, including adding heat packets and insulation to keep it warm along the way. The insulation is non-toxic and made from recycled denim. It can be re-used for insulation, cushioning, or a dog bed insert… feel free to get creative! For more details about insulation, see the next question.

What do I do with the winter insulation that came with my plant?

We use ThermoPod for our insulation, a material that is made in the U.S. from recycled post-industrial materials (such as cotton and denim). The material is made predominantly of cotton and a small percentage of resin to hold the material together. You have a few options as far as what you can do with this material:

Recycle: Depending on your city’s recycling guidelines, you most likely cannot put this material into your regular curbside recycling stream, though it can be recycled at specialized facilities that accept #60 textiles. For our Large and Extra Large plants, there is an additional low-density poly film surrounding the natural fiber insulation, and this can be recycled as well as a #4 plastic.

Compost: While it may take a long time to break down, the natural fiber insulation is technically biodegradable and compostable. Because cotton is a plant, it will naturally go back into the soil from which it was made. The poly film also has a biodegradable additive. If you are wanting to add this to your own personal garden compost, we recommend breaking it up into small pieces to speed along the process.

Reuse: The insulation (with or without the poly film) is non-toxic, hypoallergenic, and has no evidence of carcinogenicity. It can be safely used to insulate buildings or homes, so one option could be to reuse it for that purpose or donate it to a friend or local builder in need of insulation. Some Bloomscape plant parents have also found some creative ways to reuse it, including covering it with fabric to make a cat or dog bed!

Can I ship to multiple addresses?

Each order may only ship to a single address. Orders shipping to multiple addresses must be purchased separately.

Can I make changes to my order?

In general, we are not able to accommodate order cancellations or change requests once they have been placed. However, if you just placed your order, go ahead and reach out to us here with your request (making sure to select “I would like to cancel or make a change my recent order”) and we’ll see what we can do! We are unable to cancel or make any changes to orders after they have shipped.

Please note that we are not able to place orders on hold.

To receive a notification when your plant is delivered, schedule your delivery, change your delivery address, or update your delivery instructions, sign up for UPS MyChoice.

I’d like my order to arrive on a specific date.

We are not able to guarantee specific delivery dates or hold orders for a later delivery date at this time.

If your order has already shipped, we recommend signing up for UPS MyChoice, which can help you schedule your delivery. Please keep the health and happiness of your new plant friend in mind, and avoid delaying delivery to later dates if possible.

Does Bloomscape ship to Canada?

Not at this time, but we’d love to someday! If you’re interested in getting Bloomscape plants to your doorstep, click here to let us know!

Does Bloomscape ship to Alaska & Hawaii?

Not at this time, but we’d love to someday! If you’re interested in getting Bloomscape plants to your doorstep, click here to let us know!

Billing & Klarna FAQs

Starting on October 16, 2020, we’re partnering with Klarna to provide you with easy payment options at checkout, so you can buy what you want, when you want.

What is Klarna?

Klarna is a global payment solutions provider that works with retailers like us to provide customers like you the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally.

It’s seriously smooth and simple. Select Klarna at checkout to buy now and pay later. Spread the cost of your purchase over time with convenient, stress-free payment options. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.

How do I check out with Klarna?
  1.  Add item(s) to your cart and select “Klarna” at checkout.
  2.  Choose the payment option that fits your needs.
  3.  Enter your card information.
  4.  Easily manage your purchases in the Klarna App.
How do I pay in 4 interest-free installments?

Select 4 interest-free installments to split your purchase into four payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent – you can simply sit back, relax, and enjoy your purchase. View complete terms.

How do automatic payments work?

Payments are collected every other week from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

Is there a fee to use 4 interest-free installments?

There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. Please review the product terms for applicable fees.

Will this affect my credit score?

When you choose Pay later in 30 days or 4 interest-free installments, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

How can I reach Klarna?

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

Still have questions?

We’re here to help! Get in touch and we’ll get back to you as quickly as possible.