Shipping FAQ

In these times of uncertainty, one thing is for sure, we’re all turning to plants to add a little green comfort to our homes.

Due to the precautions we are taking in light of COVID-19 and an increased volume of orders, we are experiencing longer ship times than usual.

Most orders ship within 2-4 business days after being placed. In some instances, your order may ship sooner. Once your order leaves our greenhouse it takes an additional 3-5 days to arrive at your door. A shipping confirmation email will be sent to you when your item(s) ship from our greenhouse with tracking information.

Free shipping for all orders over $75.

COVID-19 Response

Over the past few weeks, you have asked us questions around how we are handling our business in light of COVID-19. We hope this will help answer your questions and concerns.

First, we want to reinforce our commitment – to you, our team and our partners. And, while we are all adapting to these new circumstances, some things remain the same: our belief that plants are a great source of joy and connection, especially in times like these.

We know you are relying on Bloomscape to deliver healthy plants to your door. We also know that you care about the measures we are taking to protect and keep our team and extended community safe while we remain operational.

Our team members’ health and well-being is essential to us. Inside Bloomscape, we are planning and adapting as swiftly and appropriately as possible each day. Bloomscape team members have been working from home and avoiding travel since early March.

We have also worked with our partner greenhouses to ensure elevated sanitation procedures are in place to ensure everyone’s safety including: educational sessions and posting signage about safe behavior, separating work stations, staging break times, and providing sanitation materials. We are supporting some of them with supplies, including hand-wash stations and face masks.

Furthermore, through internal policies and the FFCRA (Families First Coronavirus Response Act), our vendor’s employees have access to paid sick leave as well as paid family leave. They also have expanded access to unemployment benefits, through the CARES Act, if they lose their jobs or are unable to work due to COVID.

We’re continuing to be in close communication with our vendors to understand how COVID-19 is impacting their operations, the steps they are making to continue to keep their employees safe and healthy, and opportunities for us to support these efforts. Ultimately, this will strengthen our mission and commitment to servicing you, our valued customers.

Due to these new measures and a high volume of orders, we are experiencing delays in our normal ship times. See the “When will my order arrive?” section below for details.

We appreciate your patience while we work to get your order to you as quickly and safely as possible.

Shipping Costs and Time

Orders $75 and over (after any discounts) ship free. All orders under $75 are subject to a flat $7 shipping fee.

When your order leaves our greenhouse you’ll be emailed your tracking number(s) and will be able to track your shipment at track.bloomscape.com.

Most plant orders ship via UPS. After your order leaves our greenhouse, to schedule your delivery or update your delivery instructions, you can sign up for UPS MyChoice.

Please try not to leave your plant outside in the winter months. If you live in a colder climate, we recommend signing up for UPS MyChoice to better manage when your new plant friend will arrive.

When will my order arrive?

We take great care in growing, packaging, and shipping your new plants so they’re ready to thrive in your home. This includes keeping them safe while they travel from the greenhouse to your doorstep.

Please Note: Due to the precautions we are taking in light of COVID-19 and an increased volume of orders, we are experiencing longer ship times than usual. Your order should ship within 3-5 business days after being placed.

The time it takes for your order to arrive once it has been shipped includes order preparation plus the transit time to your location. To estimate transit time, you can use this map:

UPS shipping zone map

Please note that most plants are sensitive to very cold temperatures. In the rare event that your order is delayed due to inclement weather, we’ll reach out and let you know.

When will my Edible Garden order ship?

All edible plants ship once a week on Tuesdays. Edible plant orders placed on Mondays before 12 noon ET will ship the following day. If your order included other non-edible items, those items may ship sooner.

Can I ship to multiple addresses?

Each order may only ship to a single address. Orders shipping to multiple addresses must be purchased separately.

Can I make changes to my order?

In general, we are not able to accommodate order cancellations or change requests once they have been placed. However, if you just placed your order, go ahead and reach out to us here with your request (making sure to select “I would like to cancel or make a change my recent order”) and we’ll see what we can do! We are unable to cancel or make any changes to orders after they have shipped.

Please note that we are not able to place orders on hold.

To receive a notification when your plant is delivered, schedule your delivery, change your delivery address, or update your delivery instructions, sign up for UPS MyChoice.

I’d like my order to arrive on a specific date.

We are not able to guarantee specific delivery dates or hold orders for a later delivery date at this time.

If your order has already shipped, we recommend signing up for UPS MyChoice, which can help you schedule your delivery. Please keep the health and happiness of your new plant friend in mind, and avoid delaying delivery to later dates if possible.

Does Bloomscape ship to Canada?

Not at this time, but we’d love to someday! If you’re interested in getting Bloomscape plants to your doorstep, click here to let us know!

Does Bloomscape ship to Alaska & Hawaii?

Not at this time, but we’d love to someday! If you’re interested in getting Bloomscape plants to your doorstep, click here to let us know!

Still have questions?

We’re here to help! Get in touch and we’ll get back to you as quickly as possible.